During a crisis there can be more questions than answers. As uncertainty grows, credible, clear, and consistent communication is vital to stability. No one can predict the future. What we can control is how we communicate with our audience. That’s why implementing a top-rated enterprise engagement system early, before a crisis, is paramount. Here are some tips.
Use of technology to connect has vastly accelerated during the COVID-19 pandemic. Now our phones and our devices are more important than ever to conduct business and to stay connected. People expect organizations to be available to communicate not only through the phone, but now also through text, video, photos, chats and social media. Successful organizations will meet those expectations by providing high quality communication in a way that’s easily consumed and shared.